Launch is a good moment to test a complete visitor journey and agree who will look after the website.
Follow the customer journey
Start on the homepage and work towards an enquiry. Check that every important link goes to the intended page and that visitors can understand where they are.
Test your forms
Send an agreed test enquiry and confirm it reaches the right inbox. Review the confirmation message too: people should know their enquiry was received and what to expect next.
A website is ready when the important journeys work.
Use a real phone
Read the page on a smaller screen. Check the menu, form labels and buttons. Make sure important information is accessible without awkward scrolling or tiny text.
Confirm ownership and upkeep
Record who manages the domain, hosting, updates and backups. Check that your recovery process is understood, and set aside time to keep published information accurate.
